MANUAL — MARKETING & BUILDING YOUR AUDIENCE
THE HARD TRUTH
A production that no one sees is a rehearsal.
Marketing is not a compromise of the artistic work.
It is the act of inviting people to witness it.
Every audience member in the house is a person who chose to be there.
They deserve to be found.
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YOUR PRODUCTION IDENTITY
Before you market anything, know what you are marketing.
Answer these questions honestly:
What is this production about — in one sentence?
Not the plot. The theme. What is it really saying?
This is your logline. Every marketing piece starts here.
Who is this production for?
Not everyone. No production is for everyone.
The more specific your answer, the better your marketing will work.
What makes this production worth leaving the house for?
Specifically. What is the reason to see this and not stay home?
What feeling do you want the audience to leave with?
Not what they will think — what they will feel.
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THE PRESS RELEASE
A press release is a formal announcement sent to journalists, editors,
arts listings, and local media. It is the most important marketing
document a theatre company produces.
Structure:
Line 1: The most important information. Production title, company,
venue, dates. Written as a sentence, not a headline.
Paragraph 1: What the production is and why it matters right now.
Paragraph 2: Creative team. Director, designers, notable cast.
Paragraph 3: Background on the company or production history.
Final line: Ticket information. Box office contact. Website.
Rules:
Write in the third person. Never "we are thrilled to announce."
Lead with news, not adjectives. "Acclaimed" and "stunning" mean nothing.
Keep to one page — 400 words maximum.
Include a high-resolution production image or rehearsal photograph.
Send 4–6 weeks before opening for print publications.
Send 2–3 weeks before for online and weekly publications.
Who to send it to:
Local newspaper arts editors and listings editors.
Arts and culture bloggers and podcasters in your area.
Local radio arts programmes.
Arts council communications contacts.
Theatre listing websites (Time Out, local equivalents, your national body).
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PROGRAMME NOTES
The programme is the audience's companion document.
It is what they hold during intermission and take home after.
A good programme extends the conversation the production is starting.
What to include:
A director's note — 200–400 words. What drew you to this play?
What do you want the audience to think about?
Cast and creative team biographies — brief. One to three sentences.
Production history — When was the play written? Has it been done before?
Acknowledgements — Funders, supporters, the people who made it possible.
Sponsor acknowledgement if applicable.
What not to include:
The plot. The audience is about to see it.
Excessive adjectives about your own company.
Information that will embarrass you by opening night.
Digital programme option:
A QR code linking to a PDF or webpage.
Saves printing costs. Better for accessibility.
Allows last-minute updates. Many audiences prefer paper regardless.
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SOCIAL MEDIA FOR THEATRE
Instagram
The primary platform for visual arts content.
Post: Production photography, rehearsal process images, design reveals,
behind the scenes, cast introductions, countdown to opening.
Frequency: 3–5 times per week during production period.
Reels outperform static images in reach.
Story content drives day-of ticket sales for evening performances.
Facebook
Strongest for event creation and sharing with community groups.
Create a Facebook Event for every performance or run of performances.
Local community groups and neighbourhood pages have direct access
to audiences who live near your venue.
Less useful for under-35 audiences. Still essential for community theatre.
Twitter / X
Less relevant for community theatre. Useful for press engagement —
journalists and critics are still active here.
Tag local media and arts journalists in your press release announcement.
TikTok
Fastest growing platform for theatre content.
Short-form video: rehearsal moments, design reveals, actor preparation,
inside looks at technical elements. Authentic over polished.
Younger audience acquisition.
Photography for social media:
Hire a photographer for at least one dress rehearsal.
A production photographer's images will be used for years.
Budget for it. It is not optional for any serious company.
Behind-the-scenes phone video is authentic and performs well.
Professional photos are irreplaceable for press and future funding.
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FRONT OF HOUSE
Front of house is everything that happens outside the auditorium.
It is the first and last impression the audience has of your company.
It is frequently an afterthought. It should not be.
FOH Manager responsibilities:
Arrives before the audience. Knows the house.
Briefs the ushers — seating plan, access requirements, late seating policy.
Manages the box office and will-call list.
Communicates show start and intermission times to bar and catering.
Holds the show if necessary — in communication with stage manager.
Handles complaints and problems before they reach the stage manager.
The pre-show announcement:
Welcome the audience. Do not be cute — be clear.
Emergency exits. Fire procedure. No photography. No recording.
Turn off phones. Not to silent — off.
Running time and whether there is an intermission.
Content warnings if applicable.
Late seating policy:
Decide your policy before opening. Communicate it clearly.
Most productions seat latecomers at the first available break in the action.
A consistent and communicated policy prevents confrontation.
Accessibility:
Know your venue's access provisions before selling tickets.
Audio description, captioned performances, relaxed performances.
BSL (British Sign Language) interpretation if applicable.
Step-free access and assisted hearing provisions.
If you cannot provide something — say so early. Surprises are failures.
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TICKETING & BOX OFFICE
Platforms commonly used by independent theatre:
Eventbrite — accessible, low barrier, 3.7% + $1.79 per ticket
Ticket Tailor — fixed monthly fee, no per-ticket charge at higher volumes
Brown Paper Tickets — arts-focused, ethical pricing structure
Spektrix, PatronBase — more sophisticated CRM for established companies
Pricing strategy:
Full price, concessions (students, seniors, unwaged), and group rates.
Pay-what-you-can performances build audience and goodwill.
Comp policy — decide who gets complimentary tickets before production.
Press, funders, partner organisations, production company.
Comps must be tracked. They have real cost.
The box office report:
Generated each day of the run.
Total tickets sold, revenue, outstanding comps, walk-up sales.
The stage manager needs a copy before each performance — house capacity
determines how the FOH team manages the audience.
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FUNDING & GRANTS
Most independent and community theatre requires external funding.
Where to look:
National arts councils (NEA in the US, Arts Council England, etc.)
Regional arts boards and local authority arts funding
Community foundations and local charitable trusts
Corporate sponsorship — local businesses in exchange for programme credit
Crowdfunding (Kickstarter, Indiegogo, GoFundMe)
Individual giving campaigns to your existing audience
What funders want to see:
A clear artistic purpose and community benefit.
A realistic budget with all income sources identified.
Previous work — documentation, photographs, press coverage.
Matched funding — many grants require you to have raised some money already.
A plan for what you will do after the grant period ends.
The relationship with a funder is long-term.
Report back on what you did with the money.
Show them photographs. Send them tickets. Invite them to see the work.
Funders who feel acknowledged come back.